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"No Nasty Surprises" Policy



At The Paper Package we believe in surprises - we just don't believe in nasty surprises!




Our "No Nasty Surprises" Policy prescribes that:

  • all prices displayed on the product pages of our website will be full and inclusive. When we quote $60.00 we mean $60.00 (not $60.00 plus GST, plus delivery, plus gift wrapping, plus service charges etc. etc.)

  • we never add additional charges at checkout (unless it's a special delivery or overnight courier charge that you request yourself :)

  • we offer FREE delivery within New Zealand on all our gift and care packages - including rural addresses

  • we photograph our products ourselves and strive to present products in a realistic, although stylish, manner

  • we display weights and/or dimensions of products wherever possible - so that you can be more clear over what you are purchasing - especially in relation to the quantities of food products included in our care packages

  • we try to provide full written descriptions of products, and lists of all items included within each particular package

  • we encourage our customers to contact us at customerservice@thepaperpackage.co.nz if they feel they were nastily surprised by anything on our website, in our products, or in our service. We really do not want this to happen - so please be sure to let us know if it does and we will fix it.


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p 6  Customers Say...

p 7  Free Delivery...

 p 6  Get In Touch...

"Just want to send you a big thank-you for the fabulous parcels you create.I have used them for a number of friends and family and every time they have proved a winner. You make me look brilliant and I have to do very little other than enter my details. So once again thank you for this wonderful service, it makes gift giving so much easier"   Rachael.

MORE TESTIMONIALS >>>


      We offer FREE nationwide delivery
      on all products purchased.

      For further advice on shipping and   
      delivery issues please refer to our
      DELIVERY POLICIES >>>
 

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The Paper Package is a boutique, home-based business that prides itself on personal & caring customer service.

Please don't hesitate to CONTACT US:
 
info@thepaperpackage.co.nz
027 765 3738 (8.30am - 5.00pm)
06 343 8792 (after hours)

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