We love to receive feedback on our products and service, and actively encourage our customers to tell us about their experience (both positive and negative aspects). Here is some of what customers have said about The Paper Package...
Dear Paper Package,
Thought I would let you know that my mother was absolutely thrilled with her Mothers Day package ordered through you. Both my parents remarked on the beautiful presentation - my Mum loved the box it came in as much as what was inside! The gifts are excellent quality and just the right mixture for a special occassion. Living overseas it is difficult to know what you are buying on the internet so am so pleased to have found you. Thank you so much and I will definately be using you again in future. Keep up the great work.
H.C. [08.05.11, Melbourne, AU]
thank you so much for the beautiful paris mothers day gift i ordered from your site! my mum loves it and didn't want to open it cause it looks so pretty!
I will definitely use your company again and pass it on to my friends and family
S.H. [03.05.11, Auckland]
The chocolates arrived today and the recipients were absolutely thrilled. Thank you so much for your care. We will definitely use The Paper Package company again.
A.S. [19.04.11, Western Australia]
I have a little moan - nothing punishable by death.
I made my selection on a Friday and was given the option to pay more to get my delivery there early. Perhaps this shouldn't be offered on a Friday if it isn't possible to deliver the next day. You happily took my money and the delivery wasn't made until Monday. Leaving a disappointed child with no weekend treats.
But he did eventually get them. And he loves them
J.V. [31.03.11, Auckland]
This was a totally fair complaint - the way we had set up our delivery charges did not make it clear that overnight delivery only applied to weekdays, not Saturdays. As a result of this feedback we changed our delivery set-up and added a new option for overnight courier delivery on Saturday. Because this was a mistake we had made (and which we were pleased to have drawn to our attention) we also refunded the customer in full for this order.
Thank you so much for emailing me!
I was blown away by how the package was carefully arranged and how much preparation was put into its presentation. My husband and I have just been married for a year, so for him to read my wedding vows that were carefully put into the tiny bottle, it wow'ed him (and me)
Thank you so much Paper Package! I've recommended you to a few friends already, because you are fantastic!
D.N. [31.03.11, Auckland]
To the amazing Paper Package people,
Thank you, thank you for the wonderful service. I ordered a cookie box for a friend of mine down at university in Wellington and it arrived within two days. She was really stoked, and so am I, I will definitely be recommending you to others =)
Thank you again!
K.S. [19.03.11, Palmerston North]
Just to let you know my Husband was absolutely thrilled with the gift I purchased from you for our 1st Wedding Anniversary.
He thought it was a fantastic idea!
We were both very impressed with not only the gift, but also the packaging and wrapping & presentation of the gift.
I would definitely recommend your company to others as well as using you again in the future.
J.H. [14.03.11, Wellington]
Just letting you know that my sister received the care package and she was absolutely thrilled with it. It made her cry. I must add it does take a lot to impress her. She was in the central city when the recent Chch earthquake struck but fortunately got out safely.
Your care package was my way of letting her know how much I care for her and so grateful she is safe.
Thanks Paper Package - will recommend you to others.
L.H. [14.03.11, Nelson]
hello thanks for the email
i recieved my product and loved it.
i love how it was posted for free.
i was very satisfied with it, and really loved it.
Im giving it for a gift to my boyfriend along with lots of other things aswell.
this was by far the best gift even though it was small i love ho it was hand made
R.G. [04.02.11, Auckland]
I was really happy with the whole process - delivery, packaging, and gift - thanks so much!
A.F. [04.02.11, Auckland]
To the team at paper package, firstly I would like to tell you that upon my up and coming wedding anniversary I browsed the internet and found your page, at the same time time unbeknown to me my husband was also browsing on his laptop and also came across your website through a different search engine, today (6 feb) is our anniversary and we gave each other our gifts and laughed, we had both purchased from you, we were both overwhelmed with the quality of your gifts, the time you took in presenting them, they were beautiful, special and we couldn’t say enough about what we had given each other, your products are wonderful and a wonderful price, so this is a big thankyou for the wonderful gifts and the time you put into presenting them, I certainly will be bragging about “the paperpackage” company, have a wonderful week and again thankyou.
A. M. [06.02.11, Central Otago]
Thanks for your email, thank you my order. It arrive really quickly and was perfect.
Thank you very much.
N.W. [07.02.11, Canterbury]
Thank you for the lovely parcel that arrived yesterday. I am sure that my
husband will be thrilled with it when I give to him on Valentines Day. I
really like your website and all the best for your lovely business.
N.H. [08.02.11, Wanganui]
Thank you. For all your help. The package turned up tday and was super happy with it.
You guys are great. Will be shopping with you again.
A.W. [15.02.11, Nelson]
Just wanted to say thanks for providing such a quality product. I have never seen such a happy look on my girlfriends face.
Keep up the great work
S. L. [17.02.11, Gisborne]
Thanks so much for the lovely Valentines day gift package - my friend absolutely loved it and, surprisingly, alot of the packaging images etc that you used were very appropriate - I was given credit for personal packaging ! (but had to 'fess up).
Thanks again for the great service & product.
R.B. [18.02.11, Christchurch]
The Package arrived safely, exactly at the right time and was just right!
Thanks very much!
S.B. [18.02.11, Wellington]
thanks for your email the package reached me on time and in great condition.
N. F. [18.02.11, Auckland]
Package arrived in perfect order and in the expected timeframe.
Thank you very much for your prompt and efficient service.
It was a pleasure to use your site and experience your outstanding level of customer service.
I will be back !!!
R.L [28.02.11, Auckland]
I got the gift and it was fabulous!
S.M. [03.03.11, Wellington]
Thank you for the fabulous service even on such short notice. It is very much appreciated and the Order was immaculately presented on arrival.
I am very impressed and will definitely recommend you to others.
Many Thanks once again and Kind Regards,
S.A. [03.03.11, Auckland]
Thank you soo much it arrived on Valentines day safe and sound , my loved one was so impressed as were all the office staff , well done on an excellent product and fantastic service can't wait to send someone another one of your lovely gifts
J.A. [05.03.11, South Canterbury]